I want to yell at someone or give em a dazzling poke in the nose for
this! How could they do this to me? What gives them the right to
blow off my best customers, to rob me of potential business and
build my clients angry at me? How dare they do this!! I am
fuming and ready to explode! Do not
get too close to me right now!
Why I oughtta . . . what? Complain because a free accomadation
available? Threaten to sue them for having troubles of their own?
Why dont they have backup servers? Well, I guess its possible
that *I* could at least provide a secondary free of price
my assets. Those clients that planned to spend an hour of their
valuable instant to chat with me in the first place. Maybe I should
have prepared for the worst so I do not
have to go apologize to
when the free chat services suddenly became unavailable.
OK, so maybe I ought to upgrade that chat room to the premium
version, the one that costs a few bucks a month, the one without
the advertising banners, the one with the customer accomadation
support. The one that WORKS when Ive invited over 3,000 people
to come to a Grassroots Internet Marketing Forum and chat!
Maybe this will teach me that you cant rely on free services.
What does it cost me to fail to deliver on my promises?
The web has got us all relying on free of cost services to run businesses
and expecting those freebies to be trouble costless and convenient at
all times. I upgraded from the free of cost internet access when I tired
of their glaring ads across my web pages. I upgraded from the costless
autoresponders when they stopped working during a major promotion
launched via press releases and direct mail campaigns. *That* cost
the grand-will of my clients that didnt get responses from me as
I will now upgrade to the paid version of the chat room with all
the additional benefits of a paying customer, including the right
to complain and lay blame and threaten the provider because they
cost me potential new business and lost me those existing clients.
Take a look at the free services you utilize online and analyze them
to see how a failure to perform would affect your bottom line.
How important are those costless services you rely on? Are they risks
to your business future? Note that Terms of Service on the vast
majority of free services online tell you outright that providers
have no obligation to serve your needs if there are problems and
that you have no recourse should your business fail because the
has its costs after all.
We all have a budget to work within to operate a page
but would it cost you more if that free web host went down than it
would cost to pay for your web hosting? If your e mail doesnt get
delivered because your costless e-mail account suffers from a system
failure, would it hurt your sales or customer relations? If that
online fax service stopped working when you were standing around
big contract from a new client, would you be better off upgrading
to the paid version of the service with more benefits?
Well reschedule that chat, now that weve paid for it -- DOUBLE!
Whatcha want fer free of price
Mike Banks Valentine
Mike Banks Valentine operates WebSite101 Short Course, Small
Business Internet Tutorial http://website101.com/
How much is your FREE list host really costing you?